Yes, international customers are responsible for any customs duties, VAT, or import taxes imposed by their local authorities. These fees are not included in the product price or shipping costs displayed on our website. Silvery Serenade does not cover customs fees, and failure to pay may result in delays or returned shipments.

Please refer to our Shipping Policy for detailed information.

All prices are displayed in Euro (€) unless otherwise specified. Your payment provider may apply exchange rates and fees if your currency differs. The final amount charged will depend on your payment provider’s exchange rate.

Please refer to our Shipping Policy for detailed information.

To avoid unexpected fees:

• Check your local customs and import policies before purchasing.
• Confirm your shipping address and order details carefully during checkout.
• Be aware that return shipping costs vary by supplier and will be communicated to you during the return process.

Please refer to our Shipping Policy for detailed information.

Shipping times vary depending on the supplier and your location: Most orders are delivered within 7–21 business days. Handcrafted or custom-made items may take longer due to production times. You will be notified of any significant delays.

Please refer to our Shipping Policy for detailed information.

Yes, tracking information will be provided for each shipment where available. Since we work with multiple suppliers, your order may arrive in separate packages with individual tracking details.

Please refer to our Shipping Policy for detailed information.

Your order may be fulfilled by different suppliers, and each supplier ships items separately. This is common for dropshipping and ensures you receive your items as quickly as possible.

Please refer to our Shipping Policy for detailed information.

Split shipping means your order may be divided into multiple shipments based on supplier location or item availability.This does not result in additional shipping charges.

Please refer to our Shipping Policy for detailed information.

No, you will not be charged extra for split shipping. The total shipping cost is calculated at checkout and includes all shipments.

Please refer to our Shipping Policy for detailed information.

• Handcrafted and custom-made items are non-returnable unless they arrive defective or damaged.
  Please allow extra time for production and shipping, as these items are made to order by our suppliers.
• The shipping process begins after the crafting is complete.
• Crafting times vary by product and will be clearly communicated on the product page or after your order is placed.
• You’ll receive tracking information once the item is shipped.

Please refer to our Shipping Policy for detailed information.

While we strive for timely delivery, delays may occur due to customs processing, shipping carrier issues, or supplier production schedules. If your order is significantly delayed, we will notify you via email. For tracking updates, please contact us at support@silveryserenade.com, or Contact Us, and we’ll assist in resolving the matter.

Unfortunately, once an order is placed, the shipping method cannot be changed. Please double-check
your shipping preferences before completing checkout. However, you can each out to us via email at support@silveryserenade.com, or Contact Us, and we’ll assist in exploring available options if the order hasn’t been shipped yet.

If your package hasn’t arrived within the estimated delivery time:

• Check your tracking details for updates. Please reach us at support@silveryserenade.com, or Contact Us, with your order number. We’ll assist you in locating your shipment.

Free shipping may be offered for orders exceeding a specific total or as part of promotional campaigns. Check our website for current free shipping offers. This will be automatically applied at checkout if your order qualifies. Please refer to our Shipping Policy for detailed information.

Returns must be initiated within 14 days of delivery. Items must be unused, with tags attached, and in their original packaging. Return shipping costs vary by supplier and will be communicated during the return process. Custom or handmade items are non-returnable unless defective. Read our Return Policy.

To initiate a return, please follow these steps:

• Email us at return@silveryserenade.com with your order details.
• We will coordinate with the supplier and provide you with specific return instructions.
• Note: Return shipping costs vary by supplier, and we will inform you of these costs during the process.

Please refer to our Return Policy for detailed information.

Handcrafted and custom-made items are made to order and may require additional production time. Shipping times will be communicated at checkout or in your order confirmation email.

Please refer to our Shipping Policy for detailed information.

• If the item is defective or damaged, the supplier covers return shipping.
• For non-defective items, return shipping costs vary by supplier. We will communicate the specific return terms after you contact us.

Please refer to our Return Policy for detailed information.

If your package is returned to the supplier due to an incorrect address, unpaid customs fees, or failure to collect, the cost of reshipping will be your responsibility.

Please contact us at return@silveryserenade.com, or Contact Us, with your order number for assistance.

Refunds are processed after the supplier inspects and approves the returned item. The timeline for the refund depends on: Supplier approval. Your bank or payment provider’s processing times, which can take 3–14 business days.

Please refer to our Return Policy for detailed information.

Yes, we ship worldwide! Please note that international orders may be subject to customs duties, taxes, or additional fees imposed by your local authorities.

Please refer to our Shipping Policy for detailed information.