FAQS
التعليمات
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
What currency will I be charged in?
All prices are displayed in Euro (€) unless otherwise specified. Your payment provider may apply exchange rates and fees if your currency differs. The final amount charged will depend on your payment provider’s exchange rate.
Please refer to our Shipping Policy for detailed information.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
Why did I receive multiple packages for my order?
Your order may be fulfilled by different suppliers, and each supplier ships items separately. This is common for dropshipping and ensures you receive your items as quickly as possible.
Please refer to our Shipping Policy for detailed information.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
Do I have to pay extra for split shipping?
No, you will not be charged extra for split shipping. The total shipping cost is calculated at checkout and includes all shipments.
Please refer to our Shipping Policy for detailed information.
What about items from the special line of craftsmanship and handmade products?
- Handcrafted and custom-made items are non-returnable unless they arrive defective or damaged.
Please allow extra time for production and shipping, as these items are made to order by our suppliers. - The shipping process begins after the crafting is complete.
- Crafting times vary by product and will be clearly communicated on the product page or after your order is placed.
- You’ll receive tracking information once the item is shipped.
Please refer to our Shipping Policy for detailed information.
What happens if my order is delayed?
While we strive for timely delivery, delays may occur due to customs processing, shipping carrier issues, or supplier production schedules. If your order is significantly delayed, we will notify you via email. For tracking updates, please contact us at support@silveryserenade.com, or Contact Us, and we’ll assist in resolving the matter.
Can I change my shipping method after placing an order?
Unfortunately, once an order is placed, the shipping method cannot be changed. Please double-check
your shipping preferences before completing checkout. However, you can each out to us via email at support@silveryserenade.com, or Contact Us, and we’ll assist in exploring available options if the order hasn’t been shipped yet.
What should I do if I haven’t received my package?
If your package hasn’t arrived within the estimated delivery time:
- Check your tracking details for updates. Please reach us at support@silveryserenade.com, or Contact Us, with your order number. We’ll assist you in locating your shipment.
How do I qualify for free shipping?
Free shipping may be offered for orders exceeding a specific total or as part of promotional campaigns. Check our website for current free shipping offers. This will be automatically applied at checkout if your order qualifies. Please refer to our Shipping Policy for detailed information.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.
When will my handcrafted order ship?
Handcrafted and custom-made items are made to order and may require additional production time. Shipping times will be communicated at checkout or in your order confirmation email.
Please refer to our Shipping Policy for detailed information.
Who pays for return shipping?
- If the item is defective or damaged, the supplier covers return shipping.
- For non-defective items, return shipping costs vary by supplier. We will communicate the specific return terms after you contact us.
Please refer to our Return Policy for detailed information.
What if my package is returned to the supplier?
If your package is returned to the supplier due to an incorrect address, unpaid customs fees, or failure to collect, the cost of reshipping will be your responsibility.
Please contact us at return@silveryserenade.com, or Contact Us, with your order number for assistance.
Why was my refund delayed?
Refunds are processed after the supplier inspects and approves the returned item. The timeline for the refund depends on: Supplier approval. Your bank or payment provider’s processing times, which can take 3–14 business days.
Please refer to our Return Policy for detailed information.
الأسئلة المتكررة
شارك تفاصيل حول سياسات الشحن الخاصة بك، أو إرجاع العناصر، أو خدمة العملاء.