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Shipping Policy for Silvery Serenade
Thank you for shopping with Silvery Serenade! We aim to provide you with the best shipping experience possible. Please review the following details about our shipping process:
1. Processing Time
- Shipping times vary depending on the supplier's location. While most orders are delivered within 7–21 business days, handcrafted or custom-made items may require additional production time. Any significant delays will be communicated to you promptly.
- Orders are processed within 5–7 business days after payment is confirmed.
- For our special line of craftsmanship and handmade products:
- Shipping will only begin once the crafting process is completed.
- Crafting times vary depending on the complexity of the order. Specific crafting periods will be indicated on the product page or communicated to you after placing the order.
2. Shipping Methods and Costs
We offer the following shipping options:
- Standard Shipping: Affordable option with tracking. Estimated delivery time:
- Africa: 10–20 business days
- Middle East: 7–14 business days
- South America: 10–20 business days
- Asia-Pacific: 7–12 business days
- Europe: 5–10 business days
- North America: 5–7 business days
- Express Shipping: Faster delivery with tracking. Estimated delivery time:
- Africa: 5–10 business days
- Middle East: 4–7 business days
- South America: 5–10 business days
- Asia-Pacific: 4–6 business days
- Europe: 3–5 business days
- North America: 2–3 business days
Shipping rates vary based on your location and shipping method. Rates will be calculated at checkout.
3. Special Line of Craftsmanship and Handmade Products
For items in our special line of craftsmanship and handmade products:
- Handcrafted Products Timeline: For items that require crafting, shipping will only commence after the crafting process is complete. Crafting timelines vary based on the product's complexity and are communicated at checkout.
- Crafting Period: The crafting process begins once your order is confirmed.
- The crafting period varies by product and complexity, ranging from 5–15 business days or longer. The specific crafting time will be indicated on the product page or communicated to you after checkout.
- Shipping will start once the crafting is complete, and you will receive a tracking number at that time.
4. Split Shipping
To ensure faster delivery, some items in your order may be shipped separately if they are sourced from different suppliers or fulfillment centers.
- Your order may arrive in multiple packages if items are fulfilled by different suppliers. Each shipment will include its own tracking information (where available), and you will not be charged extra for split shipping.
- You will only pay the shipping fee displayed at checkout—no additional charges for split shipments.
- Tracking information will be provided for each shipment.
5. Customs, Duties, and Taxes
- International customers are responsible for any customs duties, taxes, or additional fees imposed by their local authorities. Silvery Serenade is not responsible for covering these costs. These fees vary by destination and are not included in your order total.
6. Tracking Information
Once your order is shipped, you will receive a tracking number via email for each shipment. You can use this tracking number to monitor the progress of your order. Please note that tracking updates may take up to 48 hours to appear.
7. Delays or Exceptions
While we work to ensure on-time delivery, delays may occasionally occur due to customs processing, weather conditions, or carrier issues. If your order is delayed, we will do our best to keep you updated and assist with any concerns.
8. Free Shipping
We offer Free Standard Shipping for orders over $250 for select regions. Free shipping promotions will be automatically applied at checkout.
9. Contact Us
If you have any questions or concerns about your order, feel free to reach out to us at:
📧 Email: info@silveryserenade.com